Effective July 21, 2026
Refund Policy
Credit-pack checkout is handled as a one-time purchase, not a subscription.
Credit packs
Credit packs are one-time purchases attached to the Google account used at checkout. They do not renew automatically and are used for AI image text edits, not certificates, legal opinions, copyright clearance, platform approval, or commercial-use clearance.
Failed generations
When a provider error, timeout, credit-ledger error, or app-side technical failure consumes a credit without producing an output, the application is designed to return that credit where possible. Successfully completed edits are generally non-refundable.
Expired downloads
Successful generated outputs remain a delivered digital service even if the 7-day Dashboard download window later expires or you delete the stored file yourself. Download-window expiration is not treated as a failed generation.
Payment processing
Payments may be processed through Creem or PayPal, depending on the checkout option selected and shown before purchase. For Creem checkout, Creem acts as the merchant of record and may handle payment processing, taxes, invoices or receipts, refunds, disputes, and buyer-facing payment records. For PayPal checkout, PayPal processes the payment. We do not store full payment card details on this application server. The merchant name shown at checkout or on your payment statement may identify Creem, the PayPal merchant account, or the independent developer depending on the selected provider.
Requests
Send refund requests to support@changetextimage.com with the Creem or PayPal transaction reference, account email, and a short description of the issue.